MS.GOV User Survey
1.
Why were you visiting MS.GOV today? What specific information were you looking for?
2.
Did you find the information or services you were looking for?
Yes
No
Unsure
3.
How difficult or easy do you think the MS.GOV website is to use?
Easy
Somewhat Easy
Somewhat Difficult
Difficult
4.
How often do you visit this site?
Daily
Weekly
Monthly
Less Than Monthly
First Time Visitor
5.
Are you a resident of Mississippi?
Yes
No
6.
What is your age group?
Under 18
19-29
30-44
45-59
60 and Over
7.
What is the highest level of school you have completed or the highest degree you have received?
Less than high school degree
High school degree or equivalent (e.g., GED)
Some college but no degree
Associate degree
Bachelor degree
Graduate degree
8.
Which of the following categories best describes your employment status?
Employed, working 1-39 hours per week
Employed, working 40 or more hours per week
Not employed, looking for work
Not employed, NOT looking for work
Retired
Disabled, not able to work
9.
What is your internet connection speed where you are most often online?
Dial Up
DSL
Cable
Fast Connection at Work
Mobile
Not Sure
10.
What browser/version are you using to view the site?
Internet Explorer 11
Internet Explorer 10
Internet Explorer 9
Internet Explorer 8
Chrome
Firefox
Safari
Opera
Edge
Not Sure
Other (please specify)
11.
What operating system are you using?
Windows 11
Windows 10
Windows 8
Windows 7
Windows Vista
MAC OS X
Not Sure
Other (please specify)
12.
Which of the mobile devices below do you use to access the internet? Please mark the frequency in which you use them.
Exclusively
Most Often
Occasionally
Rarely
Never
N/A
Smartphone
Exclusively
Most Often
Occasionally
Rarely
Never
N/A
Tablet
Exclusively
Most Often
Occasionally
Rarely
Never
N/A
Ebook Reader
Exclusively
Most Often
Occasionally
Rarely
Never
N/A
Handheld Gaming Console
Exclusively
Most Often
Occasionally
Rarely
Never
N/A
Smart TV
Exclusively
Most Often
Occasionally
Rarely
Never
N/A
Other (please specify)
13.
What type of information or services would you like to see on this site? Examples: information about specific counties, a New Residents Guide, listing of farmers markets and related events.
14.
Are you a state government employee?
Yes
No
15.
Please rate the portal features below:
Dislike it
It's ok
Like It
Love it
N/A
Responsive and Scalable Site Design
Dislike it
It's ok
Like It
Love it
N/A
Site Wide Language Translation
Dislike it
It's ok
Like It
Love it
N/A
Site Wide Live Search Feature
Dislike it
It's ok
Like It
Love it
N/A
Mobile Chat with MS.GOV for iPhone
Dislike it
It's ok
Like It
Love it
N/A
Service Directory
Dislike it
It's ok
Like It
Love it
N/A
Ability to Connect with State Elected Officials
Dislike it
It's ok
Like It
Love it
N/A
Ability to Connect to Live Online Help
Dislike it
It's ok
Like It
Love it
N/A
Covid Resources
Dislike it
It's ok
Like It
Love it
N/A
Agency Directory
Dislike it
It's ok
Like It
Love it
N/A
Accessibility Controls
Dislike it
It's ok
Like It
Love it
N/A
Overall Visual Design of Site
Dislike it
It's ok
Like It
Love it
N/A
Overall Information Organization of Site
Dislike it
It's ok
Like It
Love it
N/A
Transparency of State Statistics
Dislike it
It's ok
Like It
Love it
N/A
Other (please specify)
16.
Please let us know why you disliked any of the features of the site. Knowing specifically why a user's experience with MS.GOV was unsatisfying helps us to correct these issues and improve the site. Please let us know if your issue was with MS.GOV or with a state agency website.
17.
Do you have any other comments or suggestions in regards to this site?
