SurveyMonkey for CX
Get insights across the customer journey so you can make smarter decisions and drive loyalty.
Trusted by over 260K brands worldwide. Here’s why:
Power your strategy on one platform
Our platform makes it easy to work with teams across product, marketing, and more.
Get actionable insights fast
Get real-time customer insights with 60+ CX templates and AI-powered analytics.
Bring all your apps together
Save time and get deeper insights by connecting SurveyMonkey with your go-to tools.
SurveyMonkey features CX teams love
Create professional surveys with intuitive design features
Deliver an engaging, tailored CX survey experience with 25+ question types and advanced branching and logic. Add your logo and customize your survey to reflect your brand.
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Reach out the right way to drive response rates
Engage customers across channels and personalize at scale by integrating with your CRM. Increase response rates with powerful email features, like embedding survey questions in email invites.
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Pinpoint areas of opportunity with powerful analytics
Prioritize the right CX investments using filters and crosstabs, interactive dashboards, and advanced text analytics—all right within SurveyMonkey.
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Take real-time action and save time with integrations
Connect SurveyMonkey with your BI tools, CRM, and more to get a 360° view of the customer. Automate workflows to act on customer feedback at scale.
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Top integrations for CX teams to trigger surveys, enrich data, and close the loop faster
Get feedback at key touchpoints in the customer journey
Optimize the buyer journey with insights that help you boost conversion rates
Understand customer needs and what drives purchase decisions.
Measure the impact and effectiveness of your website.
Learn how your brand stacks up against the competition.
Ryanair improves the customer experience with actionable feedback
“SurveyMonkey is an easy platform that allows us to engage our customers to understand where we can improve and hear firsthand about our customer experience.”
Rawaa Shami | Market Research Manager, Ryanair
Woom grows its global business by listening to customer voices
“With SurveyMonkey, we have been able to collect feedback from both our customers and our employees, prioritize what they need, and build that into our strategies.”
April Obersteller | Managing Director, woom bikes North America
Choose from our most popular plans for CX pros
Try it now and get 25 responses for free, or choose from our top plans.
*$0.15 per additional response. SurveyMonkey Audience Panel responses sold separately, starting at $1 per response.
Need a comprehensive solution for your team?
SurveyMonkey Enterprise is our most feature-rich and secure solution, loved by users and built for business.
With Enterprise, you can:
- Collect unlimited responses (perfect for high-volume customer surveys across channels)
- Tap into powerful admin and privacy features
- Access Enterprise-only integrations like Salesforce, Tableau, and Power BI
- Partner with professional services to map the customer journey or get guidance on CX data analysis
Get your personalized walkthrough
Resources to shape your CX game plan
Start with expert-written CX templates
Build customer surveys and forms with templates you can easily customize.
See how Hornblower uses SurveyMonkey
Hornblower stays connected to customers with our Salesforce integration.
Learn how to scale your VoC program
Tune into an on-demand webinar on driving revenue with VoC insights.
Ready to build a customer-centric business?
NPS, Net Promoter & Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.